Consultations provide an opportunity to address any concerns or inquiries you may have, ensuring a better understanding of the process and meeting your expectations. Consultations are not mandatory, strongly recommend them, especially if you have detailed questions regarding your desired service, stylist, or extension request.

Please kindly take note that certain services may necessitate a consultation prior to scheduling an appointment.

We are excited to announce that we are now located in Houston, Texas and are currently accepting reservations!

To ensure a seamless booking process, please read the following policies carefully:

1. Booking Requirements

   • A valid government-issued ID or passport (showing ONLY your full name and photo) is required before booking. This is strictly enforced to maintain a secure appointment process.

   • Failure to provide a valid ID during the booking process will result in the cancellation of your appointment.

2. Planning Your Appointment

   • Please schedule your appointment wisely, allowing ample time for the service to be completed and for you to reach your next destination.

   • We kindly request that appointments are not booked on the same day as important events, such as photoshoots and etc.

   • All appointments must be scheduled at least 24 hours in advance.

3. Grace Period

   • There is a 15-minute grace period for all appointments. If you arrive after this window, your appointment may need to be rescheduled or canceled.

4. Hair Preparation

   • Clients must ensure their natural hair is detangled & ready to be washed for service prior to the appointment to allow for efficient and timely completion.

5. Extensions and Lace Requirements

   • Extensions and lace should be thoroughly washed with warm or hot water using a clarifying shampoo—no conditioner is needed. Yes, used extensions will be accepted, but make sure they are full wefts and not choppy short piece wefts.

   • Please ensure the extensions are completely dry before your reservation begins.

   • The lace must be 100% HD. During the reservation, the lace will be bleached, toned, and customized.

   • All frontal units must be a full lace frontal. T-shaped, 13x1, or partial lace fronts will not be accepted.

   • No 4x4 closures will be accepted.

6. Contact Information

   • For any inquiries or additional information, please feel free to reach out via email at sereneroyaleco@gmail.com or text 614-364-0165.

   Can’t wait to treat you and make you feel your absolute best. See you soon, lovely!

A non-refundable deposit is required to reserve your appointment, which will be applied towards the total service fee.

The remaining balance must be paid in cash, zelle or card (processing /or tax fees may apply.)

AfterPay

We are happy to offer Afterpay as a payment option for your services, allowing you to split your total into four interest-free payments. Before using Afterpay, you must ensure that you have been approved for the full amount of your service. For example, if your service costs $300, Afterpay must approve you for at least $300 before your appointment. To use Afterpay, please have the Afterpay app downloaded and set up prior to your visit. At checkout, you will generate a one-time Afterpay card in the app, which can be used to complete your payment. Failure to complete payment through Afterpay will require you to pay the full amount in cash or Zelle.

Color Customization

To ensure proper color customization, it is mandatory to submit & drop off all color customization requests at least 7 business days prior to the reservation date. Drop-off of all items should be done within normal business hours. It is essential that all items are handed directly to the stylist on duty. Please refrain from leaving anything unattended outside the shop or in the mailbox. Kindly note that we cannot assume responsibility for items that are not left with an on-duty stylist.

Wig Prep

It is required that you provide a clear video of your unit 48 hours in advance. This video should showcase the lace, front hairline knots as well as the inside of the unit. Please ensure that the video offers a detailed view, allowing us to assess the unit accurately prior to your appointment.

When submitting your video, please ensure to include a greeting, state your name, and mention the time and date of your appointment. This additional information will help us properly identify and associate your video submission with your scheduled appointment. Thank you for your attention to detail.

Please ensure that the laces are in their original, unaltered condition when you arrive for your new appointment, unless they were initially installed by stylist for a reinstallation appointment.

Extensions

When bringing in used extensions, it is essential that they are completely free of any debris, thread, and glue. Prior to your appointment, please ensure that your bundles have been washed and are ready to be installed. Your cooperation in presenting clean extensions is greatly appreciated.

While we understand that unforeseen circumstances can arise, please note the following policies:

Same-Day Cancellations:

Cancelling your appointment on the same day will result in a 50% charge of the total service fee. Same-day cancellations are defined as notifying us to cancel your appointment within the same calendar day of your scheduled service.

No Call, No Show:

Not showing up for your appointment without any notice will result in a 65% charge of the total service fee. This also includes arriving for your appointment but refusing the service for any reason on the same day, as this time slot was reserved exclusively for you.

24-Hour Cancellations:

Cancelling within 24 hours of your appointment will result in a 50% charge of the service fee.

You may reschedule your appointment by referring to your confirmation email. Please note that you are permitted to reschedule once, up to 48 hours prior to your appointment time.

Please click here to fill out the form on the inquiry page.

Please note that our response time is between 24-48 business hours.

Thank you for your patience.

At Serene Royale, we prioritize the highest quality hair to ensure your install is flawless, long-lasting, and maintains the integrity of your natural hair.

Please note:

We do not accept any silver or gold banded bundles under any circumstances. These types of bundles have consistently failed quality standards and will not be installed. Additionally, hair store pack hair bundles are not accepted.

Approved Hair Options:

You may purchase hair directly through Serene Royale. I offer premium extension packages that guarantee the best results for your install.

I will also accept hair from the following trusted brands:

• Serene Royale

• D Hair Boutique

• Yummy Extensions

• Temple Bales

• Seven Strand Raw Extensions

• The Firas Collection

• HairSoChic LA

• Haute Hair ATL